Today I rang my new deal advisor for the first time. I didn't have her number and so attempted to phone my local jobcentre using the number supplied to me on a letter she sent me on tuesday. For some reason instead of allowing you to phone your local jobcentre directly, now you have to phone a switchboard first. This is what happened.
'Hello, jobcentreplus switchboard, how can I help?'
'Hello, I need to speak to my new deal advisor at ....... jobcentre'
'Ok, I'll put you through'
more ringing
'Hello, jobcentreplus switchboard, how can I help?'
3 times this happened!! More ringing, and back to the same switchboard!!! It doesn't get more efficient than that.
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